01 — Support

Technical support and documentation.

Start with the documentation and troubleshooting guide. Use the technical contact for connector issues and the general contact for pricing, licensing, or procurement questions.

Fastest path today

Troubleshooting guide — common failure modes and the first checks to run when a write fails.
Full documentation — write modes, configuration, schema evolution, SSL setup, and type mapping.
Technical email — support [at] pgstyx dot com for connector issues, troubleshooting, installation questions, or unexpected write behavior.
General email — info [at] pgstyx dot com for pricing, licensing, procurement, or general inquiries.

What not to assume

No SLA-bound response times.
No dedicated support engineer.
No guaranteed patch or hotfix windows.

Buying a Pro or Enterprise license pays for software capabilities, not a support agreement.

How support works today

PGStyx support is a documentation-first, best-effort technical path for the connector itself. The current operating boundary is:

Technical help goes to support [at] pgstyx dot com .
Pricing, licensing, procurement, and general business questions go to info [at] pgstyx dot com .
Commercial licenses cover software capabilities, not a managed support package.
Any dedicated support arrangement requires its own separate written agreement.

Refunds for paid licenses are described on the Refunds page.

Read troubleshooting guide General inquiries

Support commitments, response targets, and service levels will only exist if they are stated in a separate written support agreement.